At Norma Design, we want your shopping experience to be safe, smooth, and transparent. Below you will find all the information about handling, delivery, warranty, returns, and claims.
Handling Time
We start processing your order as soon as it has been placed. Normally, it takes 2–3 business days before the package is shipped, excluding weekends and public holidays. During peak periods, campaigns, or sales, handling time may be slightly longer, but we always do our best to ship your order as quickly as possible.
Delivery Time
Once the package has been shipped, it usually takes 5–10 business days to reach you, depending on the shipping company and delivery address. Please note that factors beyond our control – such as weather, transport delays, or customs clearance – may affect delivery time.
Shipping Options & Costs
We offer free and trackable shipping on all orders.
If you have special requests, you can contact us to explore the possibility of express shipping at an additional cost.
Address Changes
If you need to change the delivery address for an order that has already been placed, please contact us as soon as possible at contact@norma-design.com
We will do our best to update the address, but cannot guarantee changes once processing has begun.
